Automation
RPA vs AI in Claims Automation: What Each Does and Which to Deploy First
Global insured losses from natural catastrophes reached USD 137 billion in 2024, the fifth year running above USD 100 billion, according to…
How to Run an Operational Efficiency Assessment That Actually Finds the Money
US labour productivity grew about 2.2% in 2025, down from roughly 3% the year before, according to the Bureau of…
Mortgage Servicing Automation: What to Automate First When Every Loan Is a Regulated Case File
In the first quarter of 2026, the national mortgage delinquency rate climbed to 4.44%, up 40 basis points from a…
AI Governance for Regulated Industries: What Mid-Market Operators Actually Need
In December 2023, US insurance regulators drew a line most mid-market operators still haven’t absorbed: you are accountable for what…
Insurance Claims Automation: What Actually Pays Inside a P&C or TPA Claim
An auto claim comes in on a Tuesday morning. Before an adjuster makes a single coverage decision, the file has…
Claims Automation: What to Automate First and What It Actually Returns
Follow a single claim through a mid-market operation and count the logins. Intake sits in one platform. Reserve setting lives…
What PE Operating Partners Miss in Portfolio Operations
Bain’s 2026 Global Private Equity Report gave the new math a name: 12 is the new 5. A buyout that…
Your Ops Team Has Change Fatigue: Here’s What It’s Costing You
The new system went live in March. By June, three of your best operations people were quietly running the old…
The Three P&L Numbers That Reveal the Manual Wall
Every CFO knows the theory. As a business grows, fixed costs spread across more revenue and the margin should widen…
The Sunk-Cost Trap: Why Your Last Failed Tech Project Is Blocking the Next One
In 1985, the behavioural scientists Hal Arkes and Catherine Blumer sold theatre season tickets at full price to one group…