How to scale operations without simply hiring more people. Field notes on breaking through the Manual Wall, clearing the bottlenecks that cap growth, and getting more out of the team you already have.
For most of the buyout era, due diligence meant two things: financial diligence to confirm the numbers and legal diligence…
For much of the last two decades, a large share of the value buyout funds handed back came from rising…
Industry decompositions of buyout returns have long carried an uncomfortable message for the people who run the deals. Bain’s Global…
The benefit enrollment file has had a national standard since the early 2000s. The HIPAA-mandated EDI 834 transaction was supposed…
Operational due diligence expanded into a formal discipline for a defensive reason. After the 2008 crisis and the Madoff fraud…
US labour productivity grew about 2.2% in 2025, down from roughly 3% the year before, according to the Bureau of…
In December 2023, US insurance regulators drew a line most mid-market operators still haven’t absorbed: you are accountable for what…
Bain’s 2026 Global Private Equity Report gave the new math a name: 12 is the new 5. A buyout that…
Every CFO knows the theory. As a business grows, fixed costs spread across more revenue and the margin should widen…
The AI platform went live in November. By March, the operations team headcount was unchanged from October, and the throughput…
30 minutes. No slides. Just an honest conversation about what's holding your operation back — and what a realistic fix looks like.