Operations
What PE Operating Partners Miss in Portfolio Operations
Bain’s 2026 Global Private Equity Report gave the new math a name: 12 is the new 5. A buyout that used to…
Your Ops Team Has Change Fatigue: Here’s What It’s Costing You
The new system went live in March. By June, three of your best operations people were quietly running the old…
The Three P&L Numbers That Reveal the Manual Wall
Every CFO knows the theory. As a business grows, fixed costs spread across more revenue and the margin should widen…
The Sunk-Cost Trap: Why Your Last Failed Tech Project Is Blocking the Next One
In 1985, the behavioural scientists Hal Arkes and Catherine Blumer sold theatre season tickets at full price to one group…
The Workflow Nobody Mapped: Why AI Deployment Leaves Human Bridging Intact
The AI platform went live in November. By March, the operations team headcount was unchanged from October, and the throughput…
Why Your AI Mandates Keep Stalling at the Portfolio Company Level
Three months after the portfolio review where AI adoption became a fund priority, an operating partner checks in with the…
The Manual Wall: What It Is, Why It Appears at This Scale, and How to Break Through It
Something happens to the P&L of a growing service company that has no clean explanation. Revenue climbs — 20% last…
The Human API Problem: When Your Staff Are Doing What Your Software Should
Picture your three most experienced operational staff — not the people managing teams, but the ones embedded in the work…
Is Your Growth Stalling Because You Have Too Many Manual Processes?
Revenue is up. The sales team is delivering. The pipeline looks healthy. And yet, when you look at the bottom…
Digital Transformation Fatigue: How to Tell If You Have It — and What Comes Next
There’s a specific kind of tired that sets in after a failed technology project: spending six figures, giving over a…